Frequently Asked Questions

Is this Legit?

Yes. Techcrunch, Yahoo, and Aztechbeat have all featured us. Plus, we partnered with This Week In Startups and Mastercard. Besides, our moms vouch for us.

How Does Ordering Work?

Simply shoot us an email and we'll get back to you within 24 hours to chat about your business and term parameters.

Why Is this So Cheap?

We're entrepreneurs who understand the impetous to skimp on legal protections. As attorneys, we also know how dangerous that can be. To solve the problem, we created a service that caters to new websites, entrepreneurs, and people who want their terms to reflect their site. Streamlining the process from top to bottom, we are able to offer our service at an affordable price.

Why is this so expensive?

We take it you may not have had to hire a lawyer before. In comparison to drafting the terms yourself, yes it may seem expensive. But how much is your time and peace of mind worth? Most law firms would charge five to ten times the amount we do, and may not have as much experience drafting terms. Our lawyers have tailored thousands of contracts and agreements, and we keep up with the changes in the law.

Did you guys buy your law degrees from third world countries?

No, we bought them off a guy who said they fell off the back of a truck. No seriously we went to acredited law schools in the United States and did well.

Why don't you have a phone number?

To provide services at low low costs we must limit support options. Unlike traditional law firms, we don't have a fleet of assistants who answer calls and emails. We do it ourselves because we are the ones handling your terms. So, we apologize, but we are not able to accept phone calls at this time. We'd never get anything done if we did!

What if I have 5 billion questions about terms and privacy?

In that case, you'll probably want to hire a full-service law firm.

We have other questions about our site that don't pertain to terms/privacy!

See above.

What if my product/service targets children under 13?

You'll definitley want to speak with an attorney who handles COPPA law. COPPA stands for "Childrens' Online Privacy Protection Act."

What countries do you work with?

Most. Shoot us an email at info@snapterms.com to find out.

What package is right for me?

This is a tough one. We would love to be able to lump every single site into a definitive category, but that's impossible. If your site accepts payments then you'll need terms that reflect that. If your site uses Facebook's developer platform, then you will most likely require custom terms. Get in touch; we'll chat and figure it out.

Can I see samples of your work?

No. For obvious reasons, we don't give out samples. That would be like giving away our work for free. We do have plenty of happy customers and a money back guarantee, though. Speaking of which...

What's this money back guarantee thing?

If you don't like the terms (for legitimate reasons — i.e., not because you saw a squirrel and it was red and that means you have to dislike everything for a day) we can refund the money, but only for legitimate concerns determined on a case by case basis. But you cannot use any part of the terms and privacy and we monitor sites to make sure people don't try and score free terms. We will take action against anyone who tries. All that said, we've never had to refund money because someone didn't like their terms.

It's been 5 days, where is my order?

Unless you order the 3 business day rush, and no weekends or holidays have fallen in between that time, please hold your horses. If it gets to around day 10 (10 business days) and you haven't seen them, then get in touch and chew us out.

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